Return & Refund Policy

At USA STOK, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

Returns

  • You have 30 calendar days from the date you receive your item to request a return.

  • To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.

  • Please keep your receipt or proof of purchase; you will need it to complete your return.

Non-Returnable Items
The following items cannot be returned:

  • Perishable goods (e.g., food, flowers).

  • Custom-made or personalized products.

  • Digital downloads or software.

  • Health and personal care items (for hygiene reasons).

How to Start a Return

  • Email us at usastokcontact@gmail.com with your order number, the item(s) you wish to return, and the reason for return.

  • We will reply with return instructions and the return shipping address.

  • Do not send items back without first contacting us — unauthorized returns may not be accepted.

Return Shipping

  • Unless the return is a result of our error (e.g., wrong or defective item), customers are responsible for return shipping costs.

  • We strongly recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Refunds

  • Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.

  • If approved, we will process the refund within 5–10 business days to your original payment method.

  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

  • We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at usastokcontact@gmail.com and we’ll assist you.

Late or Missing Refunds

  • If you haven’t received a refund after we approved it, first check your bank account or original payment method. Then contact your payment provider — it may take some time before a refund is posted.

  • If you still need help, email us at usastokcontact@gmail.com with your order number and details.

International Returns

  • International customers are responsible for any return shipping fees, customs duties, and taxes unless the return is caused by our error.

  • Refund processing times may vary due to international banking and currency conversion.

Contact Us
If you have questions about returns or refunds, please contact:
Email: usastokcontact@gmail.com